Shipping policy

SHIPPING POLICY

Last Updated: June 10, 2026

SHIPPING POLICY FOR OPULENCE

At Opulence, we are committed to providing a seamless shopping experience and ensuring that your order reaches you as quickly and safely as possible.

This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from Opulence through our website.

By placing an order with Opulence, you agree to the terms outlined in this Shipping Policy.

1. WHO WE ARE

Opulence is an online retail store operating through the website:

opulencevibe.co.za

We offer a wide range of products, including but not limited to:

  • Clothing and fashion accessories
  • Baby essentials
  • Home and lifestyle products
  • Beauty products
  • Electronics and gadgets
  • Gifts and general merchandise

Many of our products are sourced from trusted international suppliers and fulfillment partners.

2. ORDER PROCESSING

All orders are subject to payment verification and product availability.

Once payment has been successfully received:

  • Orders are typically processed within 1–3 business days.
  • Orders are then forwarded to our fulfillment partners for packaging and shipment.
  • Customers will receive order confirmation and shipping updates where tracking is available.

Business days exclude weekends and public holidays.

3. SHIPPING DESTINATIONS

We currently deliver throughout South Africa.

We reserve the right to limit or refuse delivery to certain locations where shipping services are unavailable or impractical.

4. DELIVERY TIMEFRAMES

Because many of our products are sourced from international suppliers, delivery times are longer than those of traditional local retailers.

Estimated Delivery Times

Destination

Estimated Delivery Time

South Africa

3–15 Business Days

Remote or Rural Areas

3–20 Business Days

Please note:

  • Delivery times are estimates only and are not guaranteed.
  • Delays may occur due to customs processing, courier operations, weather conditions, public holidays, peak shopping periods, or other circumstances beyond our control.
  • Some products may require additional shipping time depending on supplier availability and destination.

Customers should allow the full delivery period before reporting an order as delayed.

5. INTERNATIONAL FULFILLMENT

Many products sold by Opulence are fulfilled directly by international suppliers and warehouses.

As a result:

  • Products may be shipped from outside South Africa.
  • Orders containing multiple items may be shipped separately.
  • Products from the same order may arrive on different dates.
  • Packaging and branding may differ depending on the supplier.
  • Tracking information may vary depending on the shipping method selected by the supplier.

By placing an order with Opulence, you acknowledge and accept that your products may be fulfilled and shipped from international locations.

6. SHIPPING FEES

Shipping costs are calculated during checkout.

The shipping fee displayed at checkout will be the final shipping amount payable for your order.

From time to time, Opulence may offer:

  • Free shipping promotions
  • Discounted shipping offers
  • Limited-time delivery incentives

Such promotions are subject to their own terms and conditions.

7. TRACKING INFORMATION

Where tracking is available, customers will receive tracking details via email.

Tracking updates are provided by third-party logistics providers and may take several days to appear after dispatch.

While we make every effort to provide accurate tracking information, Opulence cannot guarantee the availability or accuracy of updates supplied by external shipping providers.

8. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing complete and accurate shipping information.

Opulence shall not be responsible for delays, losses, or failed deliveries resulting from:

  • Incorrect addresses
  • Incomplete addresses
  • Incorrect postal codes
  • Incorrect contact information

If an order is returned due to inaccurate information supplied by the customer, additional shipping fees may apply before reshipment.

9. FAILED DELIVERY ATTEMPTS

If delivery cannot be completed because:

  • The recipient is unavailable;
  • The address provided is incorrect;
  • Delivery is refused; or
  • The courier cannot access the delivery location,

the shipment may be returned, held by the courier, or destroyed in accordance with courier policies.

Additional fees may apply for re-delivery.

10. CUSTOMS, IMPORTS, AND CLEARANCE DELAYS

Some shipments may be subject to customs inspections or clearance procedures.

Although most orders are delivered without issue, customs authorities may occasionally cause delays that are beyond the control of Opulence.

Opulence shall not be liable for delays caused by customs processing, border inspections, or government agencies.

11. LOST, STOLEN, OR DAMAGED PARCELS

If your package is lost, arrives damaged, or appears to be missing, please contact us within 7 days of the expected delivery date.

To assist with investigations, we may request:

  • Your order number
  • Photographs of damaged items
  • Photographs of packaging
  • Supporting information from the courier

We will work with the shipping provider to investigate and determine an appropriate resolution.

Opulence does not guarantee refunds or replacements where delivery records indicate successful delivery to the address provided by the customer.

12. DELIVERY DELAYS

Opulence shall not be held responsible for delays caused by factors outside our reasonable control, including but not limited to:

  • Customs inspections
  • Courier delays
  • Weather conditions
  • Natural disasters
  • Government actions
  • Strikes or labour disputes
  • Public holidays
  • Transportation disruptions
  • Global supply chain interruptions
  • Technical failures

Delivery estimates should not be interpreted as guaranteed delivery dates.

13. ORDER CANCELLATIONS

Orders may only be cancelled before processing begins.

Once an order has been processed or dispatched by our fulfillment partners, cancellation requests may not be possible.

Customers should refer to our Refund and Return Policy for further information regarding eligible returns and refunds.

14. RISK AND OWNERSHIP

Ownership of products remains with Opulence until full payment has been received.

Risk of loss or damage passes to the customer upon successful delivery to the shipping address provided during checkout.

15. CHANGES TO THIS SHIPPING POLICY

Opulence reserves the right to update or modify this Shipping Policy at any time without prior notice.

Changes become effective immediately upon publication on our website.

Continued use of our website following any changes constitutes acceptance of the revised Shipping Policy.

16. CONTACT INFORMATION

For shipping-related inquiries, please contact us through:

Website: https://opulencevibe.co.za

Email: tsgc2007@gmail.com

We are committed to providing excellent customer service and will do our best to assist with any shipping concerns..