Refund policy

RETURN AND REFUND POLICY

Return Period

Opulence (“we,” “us,” or “our”) accepts returns within fourteen (14) calendar days from the date the customer receives the purchased item. Any return request submitted after the expiration of the fourteen-day period will not be eligible for acceptance.

Eligibility for Returns

To qualify for a return, the item must:

• Be unused, unworn, and in the same condition in which it was received;
• Be returned with all original tags, accessories, manuals, and packaging intact;
• Be free from damage caused by misuse, neglect, alteration, or improper handling;
• Be accompanied by valid proof of purchase, such as an order confirmation, receipt, or invoice.

We reserve the right to refuse any return that does not satisfy the requirements set forth in this Policy.

Electronics – 7-Day Return Period

Electronics products are subject to a separate return period of seven (7) calendar days from the date of delivery.

Order Cancellations

Orders are typically processed within one (1) to three (3) business days after payment has been successfully received.

Customers may request cancellation of an order before it has been processed or dispatched for shipment. Cancellation requests must be submitted as soon as possible by contacting us at tsgc2007@gmail.com.

If an order has not yet been processed or shipped, we will make reasonable efforts to cancel the order and issue a full refund.

Once an order has been processed, prepared for shipment, or dispatched, cancellation may no longer be possible. In such cases, the customer must wait until the item is received and then follow the applicable return procedure outlined in this Return and Refund Policy.

Opulence reserves the right to refuse cancellation requests where the order has already entered the fulfillment, packaging, or shipping process.

Any refunds approved for cancelled orders will be issued to the original payment method used for the purchase. Refund processing times may vary depending on the customer’s bank, card issuer, or payment provider.

To be eligible for a return, the electronic item must:

• Be unused and in the same condition in which it was received;
• Be returned with all original accessories, manuals, components, and packaging;
• Be free from physical damage, misuse, modification, or signs of installation;
• Be accompanied by valid proof of purchase.

Any request to return an electronic product made after the expiration of the seven-day return period will be rejected.

Where an electronic item is received defective, damaged, or incorrect, the customer must notify us immediately upon receipt. We reserve the right to inspect the item and request supporting evidence, including photographs or videos, before approving a refund, replacement, or other remedy.

Return Shipping Costs

Customers are solely responsible for all return shipping costs. Original shipping charges are non-refundable unless otherwise required by applicable law or where the return is the result of our error.

We strongly recommend using a trackable shipping service, as we cannot be held responsible for returns lost or damaged during transit.

Damaged, Defective, or Incorrect Items

Customers must inspect all orders immediately upon delivery.

If an item is received damaged, defective, or incorrect, the customer must notify us as soon as reasonably possible by emailing tsgc2007@gmail.com. We reserve the right to request photographs, videos, or other evidence to assess the reported issue.

Upon verification, we will determine the appropriate remedy, which may include a replacement, refund, or other resolution at our discretion and in accordance with applicable consumer protection laws.

Non-Returnable Items

The following items are not eligible for return:

• Perishable goods, including food, flowers, and plants;
• Custom-made, personalized, or special-order products;
• Personal care and hygiene products;
• Hazardous materials, flammable liquids, or gases;
• Gift cards.

If you are uncertain whether your item qualifies for return, please contact us before initiating a return request.

Exchanges

We do not offer direct exchanges.

Customers wishing to obtain a different product should return the original item in accordance with this Policy and place a new order separately.

No Restocking Fees

Opulence does not charge any restocking fees for approved returns.

Refunds

Once a returned item has been received and inspected, we will notify the customer of the outcome of the return request.

If approved, the refund will be issued to the original payment method used for the purchase. Refund processing times may vary depending on the payment provider, banking institution, or credit card issuer.

Approved refunds are generally processed within ten (10) business days following inspection and approval of the returned item.

If more than fifteen (15) business days have passed since approval of your refund and you have not received the funds, please contact us at tsgc2007@gmail.com.

Consumer Rights

Nothing in this Return and Refund Policy shall limit or exclude any rights afforded to consumers under applicable consumer protection laws. Where any provision of this Policy conflicts with mandatory legal requirements, the applicable law shall prevail.